Privacy Policy

Pearl Life, operating in the Kingdom of Bahrain under Commercial Registration No. 137997-03 ("Pearl Life", "we", "our" or "us"), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you use Pearl Life, including our website, mobile application, memberships, corporate programmes, customer support services and any other products or services provided by us (collectively, the "Services").

By creating an account, purchasing or using a membership, accessing our digital platforms, or otherwise using our Services, you acknowledge that your personal information may be processed as described in this Privacy Policy.

This Privacy Policy should be read together with our Terms and Conditions and any additional notices presented to you when using specific Pearl Life features or services.

Pearl Life is a lifestyle membership platform based in the Kingdom of Bahrain that connects members with a curated network of fitness, wellness, hospitality, leisure, sports and family experiences.

Depending on your membership and availability, Pearl Life may provide access to experiences including:

• Gyms and fitness facilities
• Hotels and resorts
• Swimming pools and beach facilities
• Spas and wellness experiences
• Fitness classes
• Sports facilities and activities
• Family attractions and entertainment venues
• Kids' activities and experiences
• Lifestyle and recreational experiences
• Special offers and member benefits

These services are generally delivered by independent businesses participating in the Pearl Life network ("Partner Venues" or "Partners").

Pearl Life provides the membership platform and facilitates access to participating Partner Venues. Unless expressly stated otherwise, Pearl Life does not own or operate those venues and is not responsible for their independent privacy practices.

The personal information we collect depends on how you interact with Pearl Life and which Services you use.

3.1 Account and Membership Information

When you register for Pearl Life or purchase a membership, we may collect information including:

• Full name
• Email address
• Mobile number
• Date of birth
• Gender, where required or voluntarily provided
• Nationality or country of residence
• Residential or billing address
• Profile photograph
• Account credentials and password
• Membership type and status
• Membership start, renewal and expiry dates
• Family or dependent information
• Communication preferences

We may also collect information needed to verify your identity, membership eligibility or access rights.

Some Pearl Life memberships may include benefits for children or other family members.

Where a parent, guardian or primary member adds a child or dependent to their membership, we may collect limited information necessary to administer that benefit, such as:

• Name
• Date of birth or age
• Relationship to the primary member
• Profile photograph, where required
• Eligibility information

The parent or guardian providing this information confirms that they are authorised to provide it on behalf of the child or dependent.

We do not intentionally request more information about children than is reasonably necessary to provide the relevant family membership or benefit.

When you purchase, renew or upgrade a membership or make another payment through Pearl Life, we may process information relating to that transaction.

Payments may be processed through banks, payment gateways, digital wallets or other authorised payment service providers.

Depending on the payment method, Pearl Life may receive information such as:

• Transaction reference number
• Payment status
• Amount paid
• Currency
• Payment date
• Limited payment method information

Where payment card or banking information is processed directly by a third-party payment provider, Pearl Life may not receive or store your complete financial credentials.

When you use your Pearl Life membership at a Partner Venue, we may collect and process information relating to your visit.

This may include:

• Venue visited
• Date and time of check-in
• Check-in status
• Membership used
• Benefit or service accessed
• Number of eligible family members or dependents attending
• Check-out information, where applicable
• Information required to confirm eligibility or prevent misuse

We use this information to operate the membership programme, calculate Partner usage, manage access, resolve disputes, improve our Services and detect possible fraud or misuse.

Certain features may use your device location.

For example, location information may be used to:

• Show Partner Venues near you
• Display distances to venues
• Provide directions
• Support venue check-ins
• Verify that a member is present at an eligible venue
• Improve location-based recommendations
• Protect against fraudulent or unauthorised check-ins

Where required, we will request permission before accessing location information through your device.

You can normally manage location permissions through your mobile device settings. Disabling location access may affect certain Pearl Life features.

When you access our website or application, certain technical information may be collected automatically.

This may include:

• IP address
• Device type
• Device identifiers
• Browser type
• Operating system
• Application version
• Language settings
• Login information
• App activity
• Pages or screens viewed
• Crash reports
• Diagnostic information
• Performance information
• Cookies and similar technologies

We use this information to maintain, secure and improve our Services and understand how members interact with our platforms.

We may obtain personal information:

• Directly from you
• When you create or manage an account
• When you purchase or renew a membership
• When you check in at a Partner Venue
• When you contact our customer support team
• When you participate in promotions, surveys or competitions
• Through your use of our website or application
• From Partner Venues where necessary to administer your membership
• From corporate clients where your membership is provided through your employer or another organisation
• From authorised payment providers
• From technology and service providers
• From other sources where you have authorised the disclosure or where permitted by applicable law

We may use personal information to:

Provide and Manage Your Membership

This includes creating your account, activating benefits, processing renewals, verifying membership status and enabling access to Partner Venues.

Process Payments

We may use relevant information to process payments, refunds, renewals and other financial transactions.

Manage Venue Access

We may verify your membership and record visits to Partner Venues to ensure the correct services and benefits are provided.

Personalise Your Pearl Life Experience

We may use information about your preferences and use of the Services to recommend relevant venues, benefits, activities or offers.

Communicate With You

We may contact you regarding:

• Your membership
• Account information
• Renewals
• Bookings or check-ins
• Service announcements
• Important policy changes
• Customer support enquiries
• Partner updates
• Offers and promotions, where permitted

Improve Our Services

We may analyse membership and usage information to understand which services are popular, improve the application, develop new membership benefits and improve the overall member experience.

Maintain Security and Prevent Misuse

We may process information to detect, investigate and prevent:

• Fraud
• Membership sharing
• Unauthorised access
• False check-ins
• Payment abuse
• Security incidents
• Other breaches of our Terms and Conditions

Meet Legal and Regulatory Requirements

We may process and retain information where necessary to comply with applicable laws, regulatory requirements, accounting requirements, court orders or requests from authorised government authorities.

Pearl Life may provide memberships through companies, banks, employers or other organisations.

Where your membership is sponsored, subsidised or provided by an organisation, Pearl Life may receive limited information from that organisation in order to establish or administer your membership.

This could include:

• Name
• Email address
• Employee or customer reference number
• Eligibility status
• Membership entitlement
• Organisation name

Pearl Life may provide the sponsoring organisation with limited administrative information where necessary, such as whether a membership has been activated or remains eligible.

We do not provide detailed information about an individual's personal venue activity to a corporate client unless this has been clearly disclosed, authorised by the member or is otherwise permitted or required by law.

Aggregated or anonymised statistics may be provided to corporate clients to help them understand overall programme participation and engagement.

When you use your Pearl Life membership at a Partner Venue, we may share limited information necessary for that venue to verify your eligibility and provide the relevant benefit.

Information shared may include:

• Your name
• Profile photograph
• Membership status
• Membership entitlement
• Check-in confirmation
• Eligible dependent information, where applicable

Partner Venues may separately collect information from you when providing their own services.

Information independently collected by a Partner Venue is subject to that Partner's own privacy practices, and we encourage members to review them where appropriate.

We may work with trusted service providers that help us operate Pearl Life.

These may include providers of:

• Cloud hosting
• Technology infrastructure
• Application development
• Customer support
• Communications
• Email and messaging
• Data analytics
• Cybersecurity
• Payment processing
• Marketing services
• Professional and business services

These providers may process information only to the extent reasonably necessary to perform services for Pearl Life and subject to appropriate contractual, confidentiality and security requirements.

We do not sell personal information to third parties.

We may disclose information where reasonably necessary:

• To provide the Services requested by you
• To Partner Venues
• To payment and technology providers
• To administer corporate memberships
• With your permission
• To investigate suspected fraud, misuse or security incidents
• To protect the rights, property or safety of Pearl Life, our members, Partners or others
• To comply with a legal obligation
• In response to lawful requests from courts, regulators, law enforcement authorities or government agencies
• In connection with a merger, acquisition, investment, restructuring or sale of all or part of the Pearl Life business

Where possible and appropriate, we limit information shared with third parties to what is necessary for the relevant purpose.

Where required under applicable data protection laws, Pearl Life processes personal information on an appropriate legal basis.

Depending on the circumstances, this may include:

• Performing our agreement with you
• Taking steps requested by you before entering into an agreement
• Your consent
• Compliance with legal obligations
• Protecting legitimate business interests where permitted by law and where those interests do not override your rights
• Protecting the rights and safety of Pearl Life, our members or others

Where processing depends on your consent, you may withdraw that consent subject to applicable law.

With your consent where required, Pearl Life may contact you about:

• New Partner Venues
• New membership benefits
• Special offers
• Events
• Promotions
• New services
• Relevant Partner offers

Marketing communications may be delivered by email, SMS, application notification or other communication channels that you have authorised.

You can change your communication preferences or unsubscribe from marketing communications at any time.

You may still receive important operational communications relating to your membership, payments, account security or changes to our Services.

Our website and digital services may use cookies, pixels, software development kits and similar technologies.

These technologies may help us:

• Keep users signed in
• Remember preferences
• Understand website and application usage
• Measure performance
• Improve functionality
• Diagnose technical problems
• Measure marketing effectiveness
• Deliver more relevant content

Where required, we will obtain appropriate consent for optional cookies or similar technologies.

You may also be able to manage cookies through your browser or device settings.

Pearl Life takes reasonable technical and organisational measures designed to protect personal information against:

• Unauthorised access
• Accidental loss
• Misuse
• Alteration
• Disclosure
• Destruction

Measures may include access controls, authentication, encryption where appropriate, secure hosting, monitoring and internal procedures designed to protect personal information.

However, no digital system, internet transmission or electronic storage method can be guaranteed to be completely secure.

Members are also responsible for keeping their Pearl Life account credentials confidential and should notify us promptly if they believe their account has been compromised.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and as required by applicable laws and legitimate business requirements.

Retention periods may depend on factors including:

• Whether your membership remains active
• Contractual requirements
• Payment and accounting obligations
• Legal or regulatory requirements
• Fraud prevention
• Dispute resolution
• The establishment or defence of legal claims

When information is no longer required, we may securely delete it or anonymise it so that it can no longer reasonably be linked to you.

Certain information contained in backups may remain temporarily until those backups are replaced or securely deleted.

Pearl Life may use technology, cloud infrastructure or service providers located outside the Kingdom of Bahrain.

As a result, your personal information may in certain circumstances be transferred to or processed in another country.

Where such transfers take place, Pearl Life will take steps required under applicable data protection laws to ensure that appropriate protections are in place.

If Pearl Life expands its membership programme to additional countries, information may also need to be processed in those countries in order to provide services to members using their membership internationally.

Subject to applicable law and any relevant exemptions, you may have rights regarding your personal information, including the right to:

• Request access to personal information held about you
• Request correction of inaccurate or incomplete information
• Request deletion of information where legally applicable
• Object to certain forms of processing
• Request restriction of certain processing
• Withdraw consent where processing is based on consent
• Request information regarding how your personal data is being processed
• Request portability of certain information where applicable

We may need to verify your identity before responding to a privacy request.

Certain rights may be subject to legal limitations. For example, we may be required to retain particular records for legal, financial, security or regulatory reasons.

To exercise a privacy right, please contact:

info@pearllifeapp.com

If you wish to close your Pearl Life account, you may contact us using the contact details below or use an account deletion feature where available in the application.

Closing an account does not necessarily require the immediate deletion of all information.

We may retain certain information where reasonably necessary for legal compliance, financial records, fraud prevention, dispute resolution or other lawful purposes.

Our Services may contain links to websites, applications, booking systems, maps, payment platforms or other services operated by third parties.

Pearl Life is not responsible for the privacy practices of independent third parties.

We encourage you to review the privacy policies of third-party services before providing personal information directly to them.

We may update this Privacy Policy from time to time to reflect:

• Changes to Pearl Life's Services
• New features
• Changes to our business operations
• Technology developments
• Changes in legal or regulatory requirements

When the Privacy Policy is updated, the latest revision date will be displayed at the beginning of the document.

Where an update materially affects how personal information is processed, we may provide additional notice where required.

Your continued use of Pearl Life following an update will be subject to the updated Privacy Policy, subject to your rights under applicable law.

If you have any questions regarding this Privacy Policy, the way Pearl Life handles your personal information, or if you wish to exercise your privacy rights, please contact us:

Pearl Life

Kingdom of Bahrain

Commercial Registration No.: 137997-03

Registered under the Ministry of Industry and Commerce, Kingdom of Bahrain

Email: info@pearllifeapp.com

Where applicable, you may also have the right to submit a complaint to the relevant data protection authority in the Kingdom of Bahrain.